Business Development System/Customer Service

Course Aims:

The aim of this course is to provide trades people with the skills and knowledge to run and market their business more effectively utilising the many facilities at their fingertips to market and promote their business inexpensively.

Candidates who successfully complete this course will:

  • Understand how to identify different customers types
  • Understand how to identify the exact needs of customers and how to address them
  • Understand the role and responsibilities of the frontline representative of an organisation and the skills required
  • Understand the team work necessary to meet customer needs and expectations
  • Develop a customer oriented quality service consistent needs and expectations
  • Gain an understanding of the impact of legislation on the business environment
  • Understand the ‘Sales of Goods Act’
  • Develop a customer orientated quality service consistent with best practice and standards
  • Utilise Business Development software that will make running your business more streamlined*

Business Software Package 

This unique software can

  • Keep detailed records of customers and their installed equipment
  • Allow scheduling of service calls with diary facilities and next service due reminders
  • Keep a complete history of all dealings with customers including service history
  • Provide for proactive marketing of services and equipment replacement
  • Provide for more productive scheduling of on-site calls
  • Integrate email with Microsoft Outlook and accounting requirements with SAGE 50


DURATION: 5 Days (ideal for a 2 person team)

COST: Please contact our office for further details

Please Note:

*Courses require a minimum of 10 participants to proceed*

Scroll to Top